Terms of Service

Welcome to With Joy. By booking our services, scheduling a consultation, or submitting your personal information on our website, you agree to the following Terms of Service. Please read them carefully.

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1. Services Offered

With Joy provides the following services:

• Consultations: Free or paid consultations to assess cleaning needs.
• Residential Cleaning: Cleaning of kitchens, bathrooms, bedrooms, and living spaces.
• Office Cleaning: Cleaning of office spaces, including common areas and workstations. All services are subject to availability and may vary depending on location and schedule.
  
  

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2. Booking and Payment

• Scheduling: Services must be booked in advance via the website, phone, or email.
• Quotes: Price quotes provided during consultations are estimates and may vary depending on the scope of work.
• Payment Terms: Payments are due upon completion of services unless otherwise agreed in writing.
• Late Payments: Late payments may incur additional fees.
  
  

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3. Cancellation and Rescheduling

• Notice Requirements: Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service.
• Fees: Cancellations made with less than 24 hours’ notice may result in a fee up to 50% of the scheduled service cost.
• Force Majeure: With Joy reserves the right to cancel or reschedule services in the event of circumstances beyond our control (e.g., severe weather, emergencies).
  
  

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4. Cleaners and Supplies

• Cleaners are independent contractors and are not employees of With Joy.
• Cleaners supply their own cleaning products and equipment for all services. Special requests for specific products or tools may incur additional charges.
  
  

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5. Access and Client Responsibilities

• Clients must provide access to the property at the scheduled service time or detailed instructions for access (e.g., keys, codes, etc.).
• Cleaners are not responsible for delays or incomplete services due to lack of access.
• Clients are responsible for removing valuables and personal items from areas to be cleaned.
• Clients must ensure the environment is safe for cleaners to perform their work.
  
  

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6. Liability and Safety

• With Joy is insured and will address damages caused by cleaners during service.
• Clients must report damages within 48 hours of service completion.
• Cleaners have the right to refuse tasks they deem unsafe, hazardous, or outside the scope of agreed services.
• Cleaners will not handle hazardous materials, climb ladders higher than two steps, or perform tasks outside the agreed scope of work.
  
  

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7. Privacy and Personal Information

• By submitting personal information on our website, you consent to its collection and use for service-related purposes, including scheduling and payment.
• Your data will not be sold or shared with third parties except as required to facilitate services.
• For details on how we manage your data, please refer to our Privacy Policy.
  
  

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8. Limitations of Service

• Services requiring special equipment or materials may incur additional charges.
• Results are not guaranteed beyond reasonable cleaning expectations. Certain stains, wear, or damage may be permanent and outside the scope of standard cleaning.
  
  

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9. Disputes and Feedback

• Clients are encouraged to provide feedback on services to help us maintain quality standards.
• All disputes regarding services must be raised within 48 hours of completion.
• Complaints about independent contractors will be reviewed, and appropriate action will be taken if necessary.
  
  

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10. Changes to Terms

• With Joy reserves the right to update these Terms of Service at any time. Changes will be effective immediately upon posting.
  
  

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Contact Us

For questions or concerns about these Terms of Service, please contact us at:

• Phone: 717-557-5276
• Email: info@w-joy.com